Privacy Policy
1. About this policy
This Privacy Policy explains how PT Samator Indo Gas Tbk and the companies within Samator Group (“Samator”, “we”) collect, use and protect your personal data when you use this website.
By using this site and submitting any of its forms, you confirm that you have read and understood this policy.
2. Data we collect
We collect only the data you provide voluntarily through the forms on this site.
Contact Us form: name, email address, company name, subject and message.
Feedback form: name, phone number, email address, company name, role, province, branch, industry, feedback category and message.
We do not request identity document numbers, financial data, health data or other specific personal data through this site. Please do not include such information in the message field.
3. Technical data
When a form is submitted, our system records limited technical data: browser type, operating system and referring page. This is used for security and to prevent automated submissions by bots.
We do not store the IP address of form senders.
4. Cookies
This site currently uses only the cookies required for it to function, such as remembering your language choice. We do not use advertising cookies.
Should we adopt third-party analytics or advertising services in future, this policy will be updated beforehand.
5. How we use your data
- to respond to enquiries and requests for information;
- to follow up on feedback and complaints;
- to contact you regarding the message you sent;
- to improve our services and the content of this site.
We do not use your data to send marketing material without your consent.
6. Basis for processing
We process your personal data on the basis of the consent you give when submitting a form, and our legitimate interest in responding to communication you initiated.
7. Sharing your data
We do not sell or rent your personal data to anyone.
Access is limited to the relevant business unit within Samator Group handling your message, our website hosting provider, and the email service we use to deliver messages. These parties are bound by confidentiality obligations.
We may disclose data where required by law or by a valid request from law enforcement authorities.
8. Data retention
Messages you send are stored in the website system and in our mailboxes for as long as they are needed to respond to and follow up on that communication, and for internal record keeping. Data that is no longer required is deleted.
9. Your rights
Under Law No. 27 of 2022 on Personal Data Protection, you have the right to obtain information about the personal data we process, to request correction of inaccurate data, to request erasure, to withdraw consent previously given, and to object to certain processing.
Requests can be submitted through our Contact Us page. We may ask for additional information to confirm that the request comes from the data subject.
10. Security
This site is served over an encrypted connection and access to the content management system is restricted to authorised personnel. Even so, no method of transmitting data over the internet is entirely free of risk.
11. Children
This site is intended for business purposes and is not directed at minors. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this policy from time to time. The current version is always available on this page together with its effective date.
13. Contact us
PT Samator Indo Gas Tbk
Jakarta Office: Gedung UGM Samator Pendidikan Tower A, 5th and 6th Floor, Jl. Dr. Sahardjo No.83, Manggarai – Tebet, DKI Jakarta 12850
Surabaya Office: Jl. Raya Kedung Baruk No 25-28, Kedung Baruk, Rungkut, Surabaya, East Java 60298
Questions about this policy can be sent through our Contact Us page.
Effective from 6 August 2026.